Mohsin Haider Darwish LLC replaced email-based approvals and personal lead tracking with configurable, policy-driven workflows and a role-secured CRM on Odoo 18 Community.
About the client
Founded in 1974 and headquartered in Muscat, Mohsin Haider Darwish LLC (MHD) is one of Oman's longest-established family-owned conglomerates, with ten commercial divisions across automotive, technology, construction equipment, engineering, healthcare and consumer goods, and more than 1,600 people in 72 locations.
Solution scope
The challenge
Email-based approvals
DSD and other control documents were circulated by email and routed case by case, with no approval matrix, enforced thresholds or consolidated audit trail.
Manual budget control
CERs were not linked to the approved DSD, so keeping cumulative spend within the approved value required manual reconciliation.
Inconsistent petty cash
VAT was calculated by hand, Vendor and GL codes were keyed inconsistently, and receipts were held apart from the claim.
No shared sales pipeline
Leads, calls and emails sat with individual salespeople, so department and division heads had no view of the pipeline or expected revenue.
The results
See the full implementation story
Before-and-after process detail, the custom approval engine and the CRM rollout.
Read the full case study