Resolve Tickets Faster
Odoo Helpdesk organizes every support request into a clear pipeline with SLAs, automation, and reporting that keeps your team accountable.
Book a MeetingTicket Pipeline Management
Track every support request through configurable stages from new to resolved.
- Kanban ticket pipeline by team
- Multi-channel ticket intake (email, web, portal)
- Automatic ticket assignment rules
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SLA Policies & Escalations
Set service-level agreements and get automatic alerts before deadlines are missed.
- Configurable SLA policies per team
- Automatic escalation on breach risk
- SLA compliance reporting
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Knowledge Base & Self-Service
Reduce ticket volume with a searchable knowledge base customers can use themselves.
- Searchable help center articles
- Customer self-service portal
- FAQ suggestions during ticket creation
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Team Performance Reporting
See resolution times, ticket volume, and customer satisfaction at a glance.
- Average resolution time tracking
- Customer satisfaction surveys
- Team workload dashboards
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